MSDSystems
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Technology that fits the business

Bespoke systems.
Automation. AI.

Built around how your business works.

MSD Systems designs and builds the software, integrations and automation that improve how organisations operate.

We start with the process, understand what needs to change, then build the technology required.

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See what we build
Built around your world.

The problem

When the way you work no longer fits the systems you use.

Businesses accumulate software as they grow.

A CRM here. Finance system there. Spreadsheets, email, documents and internal tools around them.

Eventually, people start filling the gaps.

They re-enter information. Check data manually. Move work between systems. Build spreadsheets to compensate for software that does not quite fit.

The result is more administration, more opportunities for error and less time spent on the work that actually matters.

MSD works on those gaps.

What we do

We build what the process requires.

There is no single technology that fixes every operational problem.

Sometimes the answer is a bespoke system. Sometimes it is an integration. Sometimes it is automation. Sometimes AI can handle part of the work.

Often, the solution is a combination.

We also help businesses get found through search and AI answers. Explore our GEO & SEO service.

How we think

Start with the process.

We do not begin by deciding which technology to sell you.

We first understand how the work is done.

  1. 01Who does it.
  2. 02Which systems are involved.
  3. 03Where information comes from.
  4. 04Where it goes.
  5. 05Where the process slows down.

Only then do we determine what should be built.

How we deliver

Defined before it is built.

Every engagement follows the same basic process.

  1. 01

    Discovery

    Understand the process and produce a written scope.

  2. 02

    Technical discovery

    Confirm the systems, APIs, data and technical constraints.

  3. 03

    Build

    Develop against the agreed scope.

  4. 04

    Handover

    Provide the code, documentation and access required to operate the system.

  5. 05

    Measure

    Check the result against the agreed scope.

How we work

The commercial model

Fixed price.
Written scope.

We do not sell day rates.

Every engagement is priced against a written scope.

The first engagement with a new client focuses on one defined process.

If the scope changes, the change is documented and agreed before the work changes.

No ambiguity about what is being delivered.

How our engagements work

Where we work

Built for operational complexity.

MSD is particularly suited to organisations where:

See our services
  • Multiple systems are involved in one process
  • People repeatedly move information between systems
  • Spreadsheets have become part of the operation
  • Existing software almost fits, but not quite
  • Legacy systems need replacing
  • Repetitive administration is consuming skilled people

Recruitment & staffing

Technology for recruitment operations.

MSD understands the operational processes behind recruitment and staffing.

We build systems and automation around the way those processes actually work.

Recruitment & staffing

That includes areas such as

  • Timesheets
  • Compliance
  • Onboarding
  • VMS
  • Payroll preparation
  • Invoicing
  • Credit control
  • Reporting
Michael Szalaty, technical director of MSD SystemsMichael Szalaty
Technical director

Case studies

See the work.

We explain the problem, the process, what was built and what changed.

A staffing operation, rebuilt around the process.

Michael runs a staffing agency. MSD automated parts of its back office first: timesheet processing, CV qualification, client onboarding and the administration around them.

MSD is the supplier and the case study at once.

View case studies

Blog & insights

Understand the decision
before the build.

Practical guides on business systems and automation. Read the evidence, listen on the go and bring a clearer brief to your next project.

Explore the blog & insights

A conversation with a director

Tell us what is not working.

You do not need to know what technology you need. Tell us about the process. We will work out whether MSD can help.

Your operation is the starting point.

Optional
The more specific you can be, the more useful the first conversation will be.
Read the privacy notice